good8 Frequently Asked Questions

Visit good8 Casino and click the Register button. Fill in your details — full name, date of birth, email address, and mobile number. You will receive a one-time PIN (OTP) to verify your mobile number. Once verified, complete your profile and submit your KYC documents. After approval, your account will be fully activated and ready to use.

No. Each player is allowed only one good8 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset option on the good8 Login page or contact our support team.

After registration, go to your Account Settings and upload a clear photo or scan of a valid government-issued ID and a selfie holding the same ID. Accepted IDs include Philippine passport, driver's license, SSS/UMID card, PhilSys national ID, PRC ID, and voter's ID. KYC verification is typically completed within 24 hours on business days. You will receive an email notification once your account is verified.

Go to the good8 Login page and click "Forgot Password." Enter the email address linked to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you still have trouble, contact our support team at [email protected] for assistance.

good8 supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card: Visa and Mastercard debit cards issued by Philippine banks

Please note that credit card deposits for gambling are not accepted in compliance with current Philippine regulations.

The minimum deposit at good8 is ₱100 for GCash and PayMaya transactions. For bank transfers, the minimum is ₱500. There is no maximum deposit limit by default, though players who have set personal deposit limits through our responsible gaming tools will be subject to those self-imposed limits.

GCash and PayMaya deposits are credited to your good8 account almost instantly — usually within a few seconds to 2 minutes. Bank transfers may take between 15 minutes and 2 hours depending on your bank and the time of day. If your deposit has not reflected after 2 hours, please contact our support team with your transaction reference number.

Withdrawal processing times at good8 are as follows:

• GCash / PayMaya: 1–3 business hours after approval
• Bank Transfer: 1–2 business days depending on your bank
• Debit Card: 3–5 business days

All withdrawals require a fully verified KYC account. Withdrawals are processed Monday to Friday, 9:00 AM to 9:00 PM (GMT+8). Requests submitted outside these hours will be processed on the next business day.

good8 does not charge any withdrawal fees on its end. However, your bank or e-wallet provider may apply their own transaction fees. We recommend checking with your bank or GCash/Maya for any applicable charges on incoming transfers. The minimum withdrawal amount is ₱200 for e-wallets and ₱500 for bank transfers.

good8 offers a wide variety of games for Filipino players, including:

• Shaolin Soccer — a unique sports-themed arcade game
• Dragon and Tiger — a fast-paced live card game popular across Asia
• Bingo — classic and themed bingo rooms with real-time play
• Slots — hundreds of slot titles from leading game providers
• Live casino tables including Baccarat, Roulette, and Blackjack

New games are added regularly, so check the good8 lobby for the latest additions.

Yes. All games at good8 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly audited by independent third-party testing laboratories. Live casino games are streamed in real time from professional studios with trained dealers, providing a transparent and authentic gaming experience.

Absolutely. good8 is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The good8 platform automatically adjusts to your screen size, giving you a smooth gaming experience whether you're on a smartphone or tablet, whether you're in Makati, Cebu, or anywhere in the Philippines.

Dragon and Tiger is one of the simplest and fastest live card games available at good8. A single card is dealt to the Dragon position and another to the Tiger position — the higher card wins. You can bet on Dragon, Tiger, or a Tie. The game is extremely popular among Filipino players because of its fast pace and straightforward rules, making it ideal for both beginners and experienced players.

good8 offers a welcome bonus for new Filipino players upon their first deposit. The specific bonus amount and terms are displayed on the promotions page of your good8 account after registration. All bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you need to wager a certain multiple of your bonus amount before you can withdraw winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Log in to your good8 account and navigate to the Promotions section. Select the offer you want to claim and click "Claim Bonus." Some promotions are automatically credited upon qualifying deposit, while others require you to enter a promo code during the deposit process. Make sure your account is fully KYC-verified before attempting to claim any promotion, as unverified accounts are not eligible for bonus withdrawals.

Yes. good8 uses 256-bit SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial transactions are processed through secure, PCI-compliant payment gateways. We also employ multi-factor authentication options and real-time fraud monitoring to protect your account from unauthorized access.

good8 handles all personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). We collect only the data necessary to operate your account and comply with regulatory requirements. Your data is never sold to third parties. For full details on how we collect, use, and protect your information, please read our Privacy Policy.

If you suspect that someone has accessed your good8 account without your permission, change your password immediately via the good8 Login page. Then contact our support team at [email protected] right away so we can investigate, temporarily freeze your account if necessary, and help you secure it. Never share your password or OTP with anyone — good8 staff will never ask for your password.

good8 provides a full suite of responsible gaming tools, all free and available 24/7:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — cap how much you can lose within a defined period
• Session Time Limits — automatically log out after a set duration
• Reality Checks — periodic reminders showing your session time and spending
• Cool-Off Period — take a short break of 24 hours to 30 days
• Self-Exclusion — suspend your account for 30 days up to permanently

All tools can be activated from your Account Settings under the Responsible Gaming section. For more information, visit our Responsible Gaming page.

Log in to your good8 account, go to Account Settings, and select the Responsible Gaming section. Choose Self-Exclusion and select your preferred period — 30 days, 90 days, 6 months, 1 year, or permanent. Confirm your selection and your account will be suspended immediately. You will receive a confirmation email. If you cannot log in, contact our support team at [email protected] and we will process the exclusion for you right away. Gambling is addictive. Know when to stop.

The minimum age to register and play at good8 is 21 years old, in accordance with Philippine gaming regulations. We perform strict age verification during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. If you know of a minor attempting to access good8, please report it to our support team immediately.

If you or someone you know is struggling with problem gambling, help is available. You can reach out to our responsible gaming support team at [email protected] at any time. We can provide information on professional counseling resources available in the Philippines, including services in Manila, Cebu, Davao, and Quezon City. You can also activate self-exclusion immediately through your good8 account settings. For more guidance, visit our Responsible Gaming page. Gambling is addictive. Know when to stop.

good8 customer support is available 24 hours a day, 7 days a week. You can reach us by email at [email protected] or through the live chat feature available when you are logged in to your good8 account. We aim to respond to all email inquiries within 2 hours during peak hours and within 12 hours during off-peak periods.

good8's primary support language is English, which is widely spoken across the Philippines. Our support team also understands Filipino (Tagalog) and can assist players in Filipino where needed. The good8 platform interface is in English to ensure clarity and consistency for all players across Luzon, Visayas, and Mindanao.

If you have a complaint or dispute, please contact our support team at [email protected] with a detailed description of the issue, your account username, and any relevant screenshots or transaction reference numbers. We will acknowledge your complaint within 24 hours and aim to resolve it within 5 business days. If you are not satisfied with our resolution, you may escalate the matter to PAGCOR as the regulatory authority overseeing good8's operations.